Moving Your Balance Back to Your Wallet
When you are ready to withdraw, head to the cashier and select the withdrawal tab. We route payouts back to the same DANA, OVO, or GoPay wallet you deposited from — this keeps your account flow consistent and helps our system match your identity quickly. Enter the amount you want to move, double-check the wallet number shown, then submit. Your account verification
status affects how fast the payout clears, so completing KYC before your first withdrawal keeps the process smooth. We do not guarantee specific processing times, but a verified account sees fewer hold queues.
- Go to withdrawal — Open the cashier, tap the withdrawal tab and confirm your registered wallet details are correct.
- Enter the amount — Type the amount you want to withdraw, staying within your available account balance.
- Submit and verify — Confirm the request and complete any identity check prompted to keep your account secure.
- Funds to your wallet — Once approved, the amount moves to your DANA, OVO or GoPay wallet depending on which you registered.