Reference

How terana4d Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team. Access and data handling depend on local law and apply only in eligible regions.

Account data protectionDANA, OVO, GoPay session privacyYour right to access or delete dataNo third-party data sellingSecure account storage
terana4d How terana4d Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is used, want to request a copy of your personal records, or need to report a data concern, our support team is the right contact. Responses are handled in the order received. We aim to acknowledge privacy-related requests within a reasonable time frame consistent with applicable obligations in your region.

Live Chat Open the chat widget from any page inside your account. Available during active service hours for account and data enquiries.
Email Support Send your data request or privacy question to our support email. Include your registered account name and the e-wallet type linked to your account.
Account Help Page Log in and visit the Help section to submit a written data request directly. Your submission is linked automatically to your verified account profile.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures across all account touchpoints — from the moment you link your GoPay or OVO wallet to the point where a withdrawal is verified. These practices cover encryption, access controls, session monitoring, and data retention limits.

Encrypted Account Storage Your personal and payment data is stored using encryption. Account credentials are hashed and never stored in plain text, reducing exposure if a system anomaly occurs.
Cookie and Session Use We use cookies to keep your session active and remember your wallet preference between visits. You can manage cookie settings through your browser at any time.
Data Retention Limits We keep your data only while your account is active or where retention is required under applicable rules in your region. Inactive account data is reviewed on a regular schedule.
Request and Correction Rights You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or request deletion. Submit the request through support with your account ID.

Your Privacy Policy Questions

These are the questions we hear most often about how your data works on terana4d. If your question is not covered here, reach out through live chat or email support with your account details.

We collect your name, email address, and mobile number at registration. When you link DANA, OVO, or GoPay, we record the wallet type and transaction timestamps — not your wallet PIN or password.

We do not sell or rent your data to unaffiliated third parties. Data is shared only with service providers who process payments or support account security, under strict confidentiality terms.

Log in, visit the Help section, and submit a data access request. Alternatively, email our support team with your registered account name and the wallet type linked to your account.

Yes. Close your account and submit a deletion request through support. We process deletion in line with applicable rules in your region. Some records may be retained where regulation requires it.

Cookies keep your session active and save your wallet preference — for example, remembering that you deposit via GoPay. You can clear or block cookies through your browser settings at any time.

Data is retained while your account is active. After account closure, we review retention in line with applicable regional rules. You can request confirmation of what is held and how long it will be kept.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.